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(A detailed explanation of my issue and how I resolved it. What to do if any problem occurs explained later in the post.)
When you create your account you are supposed to read and agree to the terms of agreement. A lot of you probably just skip through it if that but hear me out when I say that PayPal does take the terms of agreement very seriously. The site is about finances after all so naturally they would like to pay attention to the security of the site and its users.
You probably all agree that all kinds of scamming etc. obvious violations are wrong and you wouldn’t do it. But when you register you can already commit a violation with severe consequences upon registration. The terms of agreement doesn’t seem to be very strict about it and most people I’ve talked to say they didn’t even notice it but PayPal expects you to be 18 or older when you register. If you register while being underage that is a violation. Even if you turn 18 the next month it is still a violation. Even if you’ve had the account for five years you have still committed a violation when you registered underage five years ago.
Even if it might sound like a stupid technical problem to you PayPal takes it very seriously and won’t make any exceptions no matter how good your records are.
What PayPal does when they find out you have registered underage is that they limit your account and ask you to close it. What this means is that you will be unable to receive, send or withdraw money while being limited so all your funds are stuck on your account. After 45 days of limiting your account or by asking the staff you will regain your ability to withdraw your money but everything else will still be limited and you will still be expected to close your account. There is no way to lift the limited status if you have got it because you registered underage.
But PayPal won’t necessarily check your age. However, like in my case, if you are asked to provide some kind of identification for whatever reason, to verify your identity or something, they WILL look at your age and then you will be in a pretty deep shit. I received a large sum of money at once so PayPal just wanted to check that everything is okay and asked me to provide an id. You can hope that you won’t get caught and continue using PayPal normally but you might save yourself from a lot of trouble if you took action beforehand and closed your account if you have registered underage. This is just my advice and what you do is completely up to you.
I do not mean to pressure or scare anyone, I only mean to raise awareness that this is a thing and no one or nothing says that it could happen or what you should do when it happens. I had to go through quite a lot of searching, messaging, asking, before I got my answers and got help.
If you have problems with this or any other PayPal related issueyou should contact the staff with a private message on their Facebook page. That is a guaranteed, quick reply from an actual person and not an automatic email. If you try to contact the staff about your issue via the help centre and you send them an email you’ll only get an automatic emailthat might not help you. The other thing the help centre suggests you to do is to call them but that might feel like a tedious thing to do although it is very effective and the staff is most likely very friendly and helpful to you. The PayPal forum could provide an answer but keep in mind that it is a member-to-member oriented place so you won’t get a direct answer from a staff member.
So if you have any issues with PayPal, contact them on their Facebook page or Twitter because it is a lot easier and faster than calling and you will get people to help you. My issue was completely resolved this way, I was able to withdraw ALL of my funds, ask the staff to close my old account, which released my email address, bank and credit card information so that I could use the SAME information for my new account that I created - as an adult this time. All the responses I got were really helpful and friendly and I’m really grateful to PayPal for being so good at serving customers.
Edit; Some clarification to closing your account, how it's done and what happens then.
When your account is closed by the staff they will be able to release your email address, bank account and credit card linked to your old PayPal account. Sadly, everything else is deleted upon closing the account. Releasing the info simply means you'll be able to use the same info in a new account, which I think you won't be able to do if you close the account on your own. So if you want to use the same email address or so you will have to ask the staff to close the account for you and release the information. Basically when you create a new account with the same email address the only thing that is the same is address and the account is just like any other newly created account and contains no information from the old account. It's been wiped clean and deleted completely but you will gain the ability to use the same email address.
I had to start all over, link my bank account and card to the new account and whatnot and no records of my previous activity remain.
That’s all I think. I hope this has been helpful to you and that you won’t be left in such a stressful situation as I was in.
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